FAQs

• How much does shipping cost?

Enjoy free shipping on all orders across the United States, France, Saudi Arabia, and the United Arab Emirates!  Visit our Shipping Policy page for more details. Happy shopping!

• Can I return an item if I’m not satisfied?

Yes, we offer a 30-day return policy for unused items in their original condition and packaging. For detailed information on how to initiate a return or request a refund, please visit our Refund Policy.

• What if my item arrives damaged or defective?

If your item arrives damaged or defective, please contact us immediately at contact@carthageluggage.com with details and photos of the issue. We will work quickly to resolve the problem and ensure you are satisfied with your purchase.

• How can I track my order?

After your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to check the status of your delivery at any time.

• Do you ship internationally?

We currently ship to the United States, France, Saudi Arabia, and the United Arab Emirates. We're actively working on expanding to new markets — stay tuned for updates!

• How can I contact customer service?

For any inquiries, please email us at contact@carthageluggage.com, and we’ll respond as quickly as possible. You can also reach us through our Contact Us page. Our support hours are Monday to Friday: 9:00 AM to 5:00 PM.