Privacy policy

This Privacy Policy describes how CARTHAGE (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from carthageluggage.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

Contact details including your name, address, phone number, and email.
Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
Account information including your username, password, security questions and other information used for account security purposes.
Customer support information including the information you choose to include in communications with us.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect about Your Usage

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies").

Usage Data may include:

device information
browser information
network connection
IP address
interaction with the Services

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including vendors and service providers who collect information on our behalf, such as:

Companies who support our Site and Services, such as Shopify.
Payment processors who collect payment information to process your payment and fulfill your orders.

When you visit our Site, open emails, or interact with advertisements, we or our partners may automatically collect information using tracking technologies such as pixels, cookies or web beacons.

How We Use Your Personal Information

Providing Products and Services

We use your personal information to:

process payments
fulfill orders
send notifications about purchases, returns or exchanges
manage your account
arrange shipping and returns

Marketing and Advertising

We may use your personal information to send marketing communications and show advertisements related to our products or services.

For EEA residents, the legal basis is our legitimate interest under Article 6(1)(f) GDPR.

Security and Fraud Prevention

We use your personal information to detect fraud or malicious activity and keep our website secure.

Customer Support and Service Improvement

We use your data to respond to your requests and improve our Services.

Cookies

Like many websites, we use cookies to improve our Site and Services.

For details about Shopify cookies:
https://www.shopify.com/legal/cookies

Cookies help us:

remember your preferences
run analytics
improve user experience

You can disable cookies in your browser settings.

How We Disclose Personal Information

We may disclose personal information to:

service providers (payment processors, shipping partners, analytics providers)
marketing partners
affiliates
legal authorities if required by law

We do not use or disclose sensitive personal information without your consent.

User Generated Content

If you post reviews or other content on our Site, it may become publicly visible.

We cannot control how others use this information once it is public.

Third Party Websites

Our Site may contain links to third-party websites.

We are not responsible for the privacy practices of these external sites.

Children's Data

Our Services are not intended for children.

We do not knowingly collect personal information from individuals under 16 years old.

Security and Data Retention

We implement reasonable security measures, but no system is completely secure.

We retain personal information only as long as necessary to:

provide Services
comply with legal obligations
resolve disputes

Your Rights

Depending on your location, you may have rights such as:

Right of access
Right to deletion
Right to correction
Right to data portability
Right to restrict processing
Right to withdraw consent

To exercise your rights, contact us using the details below.

Complaints

If you have concerns about how we handle your personal data, you may contact us or your local data protection authority.

International Users

Your data may be processed outside your country.

For transfers outside the EU, we rely on Standard Contractual Clauses approved by the European Commission.

Contact Information

Phone: +33 6 56 85 10 46
Email: contact@carthageluggage.com
Address: 31 Boulevard Gorbella 06100 Nice France

Support Hours

Monday to Friday: 9:00 AM – 5:00 PM